🚚✈️✨

 

Shipping Fees & Customs

Orders over $79 USD ship free worldwide 🎉

Orders under this threshold will have a standard shipping fee.

Except for Brazil, India, and Chile (where customs require recipients to cover clearance fees), all customs duties and clearance costs are covered by Exilejoy 💌.

 

Order Processing

All parcels ship directly from our Shenzhen, China warehouse.

Processing is usually within 24 hours after payment.

 

Estimated Delivery Time

Your package will normally arrive in about 6–12 business days for most countries.
For destinations that are farther away (like Latin America, Africa, or remote islands), delivery may take 10–20 business days.

Russia ships by ground（CDEK）, around 10–15 business days 🚛.

 

Shipping Coverage

We currently ship to:

North America｜ United States, Canada, Mexico

Europe｜ United Kingdom, France, Germany, Spain, Italy, Netherlands, Belgium, Switzerland, Austria, Sweden, Denmark, Finland, Norway, Ireland, Portugal, Poland, Hungary, Czech Republic, Slovakia, Slovenia, Croatia, Romania, Bulgaria, Lithuania, Latvia, Estonia, Luxembourg, Greece

Oceania｜ Australia, New Zealand

Asia｜ Japan, South Korea, Singapore, Thailand, Malaysia

Middle East｜ Israel, UAE, Kuwait, Qatar, Saudi Arabia

Africa｜ South Africa

Russia｜ Ground shipping

 

How Shipping Works

Think of it as a little journey your order takes before it meets you 💫:

1. From our hands to Chinese customs – about 3–5 days (tracking may not update during this part).
2. Flying overseas ✈️ – once cleared, updates will start showing again.
3. Local delivery to your door – after your country’s customs clearance, your parcel is on the way home.

 

Tracking Information

Once shipped, we’ll email you your tracking number.
You can check updates on our official website or with the tracking code we send you 📦.

 

Customer Support

Got questions? Reach us anytime at exilejoy@outlook.com.
All messages are answered directly by 886 — your brand partner & guide on this journey. Replies might take a little time, but we promise we’ll get back to you as soon as possible 💖.

 

Final Note

Thank you so much for supporting Exilejoy 🌙✨. Every palette, every shade, and every package carries a piece of our creativity and passion. Your love keeps us inspired, and we can’t wait to see the looks you create.

Stay bold, stay playful — and let Exilejoy travel the world with you 💫💎.